Rangbara is a Malaysian online marketplace where only certified, commercial sellers can distribute their products via a central platform. As a customer at Rangbara, you benefit from professional order processing and receive exclusive new goods, which are mainly sold and shipped by Malaysian suppliers.
All items are offered by certified specialist sellers via the Rangbara platform and shipped by them after ordering. You thus conclude a purchase contract with the respective seller from whom you order. Rangbara itself does not offer any goods for sale via the platform and does not ship them either.
The merchant who offers the product on Rangbara.
On each product page, the name of the seller who sells the product on the Rangbara marketplace is displayed under 'Sales and shipping by'. By clicking on it, you will be taken to the retailer's shop page. You can find various contact options for the seller via the letter symbol in the “Contact seller” section.
No. Only certified stores sell their products on the Rangbara platform. Rangbara itself does not offer any goods for purchase and accordingly does not have a shop or warehouse.
In the order confirmation e-mail you have the opportunity to submit your review via the corresponding link.
If you have a customer account, under 'My orders' in the detail view of an order via the 'Rate seller' button.
Shipping and Delivery
No. International delivery is currently unavailable.
The shipping costs are determined by each Rangbara seller individually for his assortment and depend on his specifications.
The number of shipping costs incurred for an item can be found on the respective product page under the sales price.
In addition, you can view the shipping costs of a Rangbara seller under the item 'Delivery conditions'. This can be found on the right side of the product page and on the retailer's shop page.
The delivery time of an item can vary from seller to seller and is displayed directly on the product page under the price.
Please note: If you order several items from different Rangbara sellers, you will receive a separate delivery from each seller, possibly in different periods. The delivery times stated on the product pages apply.
About the shipment number that you will receive from the seller.
If you do not receive an e-mail with a shipment number within the expected delivery period, please ask the seller directly about the status of your order.
To check the status of your order, please contact the seller from whom you ordered directly.
The contact details of the seller can be found in your order confirmation, which you received by e-mail.
Please contact the seller from whom you placed your order directly, either by phone or by e-mail.
You will find the contact details of the seller in the order confirmation that was sent to you by e-mail.
The shipping service provider with which your order is delivered to you depends on the respective Rangbara seller from whom you have ordered.
If you need this information, please contact the relevant seller directly.
Since our different sellers ship with different logistics partners, we, unfortunately, cannot give you any information in advance of an order about which parcel service will be used for shipping. In general, however, it is advisable not to specify a packing station as the delivery address, since only DHL delivers to packing stations.
Revocation and returns
Send the cancellation of your order in writing, most easily by e-mail, to the seller from whom you ordered via Rangbara. His contact details can be found in the Rangbara order email.
Complaint
Please check the spam folder of your e-mail mailbox first. If the order confirmation cannot be found there either, please contact Rangbara customer service by e-mail.
Please contact the seller from whom you ordered via Rangbara. This will send you information on the further procedure and either start a new delivery or a refund process for you.Please contact the seller from whom you ordered via Rangbara. This will send you information on the further procedure and either start a new delivery or a refund process for you.
If you have a problem with a seller, the Rangbara customer service will help you further and will intervene in the communication between you and the seller in a clarifying and solution-bringing manner until your request could be solved.
You can open a Rangbara service case for free by e-mail.
Registration & Customer Account
Under 'My Account' you have the possibility to create a new customer account free of charge.
You can also create a customer account directly in the ordering process. To do this, click on 'Checkout' in the shopping cart and then select 'Create new customer account'.
Under 'My Account' you have the possibility to log in. You can also find this area in the upper right corner via the user icon next to the shopping cart.
What are the advantages of a free Rangbara customer account?
- Insight into your order overview
- Direct communication with sellers
- Evaluation of orders and sellers
- No re-entry of your address data for further orders
- Management of your address and login data
On the page 'Forgot password' you can request a new password.
How can I change my password?
In the Log-in window click on “Forgot password” link, and enter the email address you used during the registration process. The instructions will be sent to your email.